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RECOMMENDATIONS
Improve accessibility of claims forums must be considered by state bodies
o This includes provision of free interpreters and translation services and offering
times and locations migrant workers can more easily attend, particularly for
those living or working far from the capital where the principal forum is based.
For example, Nepal has established decentralised locations at the district level
for filing and mediation of claims, closer to migrant workers’ places of
residence.
o Establishing Migrant Resource Centers in multiple locations in rural and urban
areas are also to be considered. (Migrant Justice Institute, 2021)
o Documentation of grievances of returnees should be collected at ports of
arrival and departure. (CS & Rajan, 2021)
Extend Wage Protection Systems to vulnerable populations such as domestic workers
and irregular migrants
o These need to address opportunities for employer wage manipulation (such as
miscalculation of overtime, end of service payments, annual leave payments or
improper deductions) (Migrant Justice Institute, 2021)
o Government assistance must be provided for undocumented workers to claim
wages before deportation. (Migrant Justice Institute, 2021)
Bolster efforts among migrant community associations, civil society, and Missions to
effectively use technological solutions to grievance redressal and legal mechanisms.
Technology also needs to be developed for migrant use, particularly aiming at ease of
access and accessibility.
o Leverage technology solutions to review and monitor practices of recruitment
agencies better. (Migrant Forum in Asia, 2021)
o Enable workers to access recovered wages through banks in their home
country by developing a transnational settlement distribution mechanism
(Migrant Justice Institute, 2021)
o Encourage all workers, especially those who found jobs through the 'visit visa
route’, to register with missions. The registration with missions helps the
workers to file grievances.
Adapt inspection mechanisms to promote compliance in the sector, including by
establishing the conditions under which labour inspectors may be granted access to
household premises as the workplace of domestic workers (ILO, 2021)
Disclaimer: The figures, statistics within the report are based upon the limited documentation of cases
submitted to the JFWT platform or separately to MFA. It does not intend to implicate any country,
government, industry, employer, etc.