3. Scope and Summary Statistics Item Value Total consultations received 100+ (since 2025, ongoing) Consultations documented to a standard that can be provided as case materials and supporting information 30–50 Fully documented, signed case files 16 cases Period covered Since 2025 (ongoing) Employers represented in documented cases 9 companies + 1 internal policy document (see Section 3.1) Basis of engagement Primarily pro bono; some clients engaged on an ongoing paid basis Government channels used JTK (Department of Labour), SOCSO, LHDN (Inland Revenue Board), KWSP (EPF), direct negotiation with employers Other resolution support Medical referrals, legal referrals, strategic public-pressure campaigns, negotiated amicable resignations Note: Of the 100+ consultations received, only those documented to an evidentiary standard (30–50, including the 16 signed case files) are counted as case materials. The remaining consultations — including cases that were self-resolved by the worker, discontinued by the worker before substantive engagement, or otherwise not pursued to documentation — are excluded from the documented case counts and are not relied upon in this report’s findings. 3.1 Employers Represented in Documented Case Files Employer Cases Primary Issue Categories Concentrix Malaysia 6 Resignation penalty disputes; poor HR coordination; rejection of medical certificates; disciplinary action during ongoing investigation; non-resident tax misclassification (resolved July 2026 — see Case 7); salary bait-and-switch; prolonged denial of tool access; pre-departure HR harassment Startek (Uber-related) 2 Extreme performance monitoring; coercive resignation penalties Teleperformance 2 Toxic management culture; scapegoating; wrongful termination; contractor misclassification and chronic harassment by team leaders TDCX 1 Bullying/power harassment; health harm; SOCSO claim AirAsia 1 Wrongful termination; disadvantage due to language barrier Tech Mahindra 1 Mental health crisis; medically advised early resignation TaskUs (Everist) 1 Final month’s salary unpaid for 21 months despite confirmed tax clearance Agoda 1 Unpaid salary, bonus, and tax refund Transcosmos 1 Manipulation of resignation date; coercive collective bargaining using colleagues’ visas as leverage NTT MSC (policy document) — Algorithmic penalization of certified medical leave through attendance scoring (KRA) Sukimare Consulting — White Paper (July 2026) Page 5