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SUKIMARE CONSULTING — White Paper A Whistleblowing and Investigative Report on Human Rights Violations Against Japanese Workers in Malaysia’s BPO Industry Patterns, Case Evidence, and a Path Toward Accountability (2025–2026) Prepared by: Sukimare Consulting Sukimare — Professional Mediator, IMI/SIMI Certified (IMC / ISM University) An independent labor dispute mediation service for Japanese nationals based in Malaysia July 2026 Contact: helloworking1234@gmail.com | X: @sukimare1234 Medium: https://medium.com/@helloworking1234 Substack: https://substack.com/@sukimare This report has been prepared for confidential review by accredited human rights, labor, and government agencies.

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A Whistleblowing and Investigative Report on Human Rights Violations Against Japanese Workers in Malaysia’s BPO Industry

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Abstract: This casework reveals a consistent set of structural practices that recur across multiple independent employers, regardless of the human rights and labor policies each company publicly espouses. Representative examples include: (1) the arbitrary application of high-value contractual resignation penalties and notice-period penalties; (2) the rejection or unduly strict scrutiny of valid medical certificates issued by physicians; (3) prolonged non-payment of wages, bonuses, and statutory contributions on the grounds of an unissued tax clearance letter (LHDN’s CP621) or employer-caused delay; (4) psychological and economic retaliation that exploits a worker’s dependence on their Employment Pass; (5) the de facto penalization of physician-certified medical leave through attendance-scoring (KRA/KPI) systems; (6) the stripping of statutory benefits by classifying workers who are, in substance, employees as independent contractors; (7) the retroactive reduction of salary terms offered at the recruitment stage (so-called salary bait-and-switch); (8) prolonged denial of access to tools that are essential to the job, such as a personal social media account; (9) coercive collective-bargaining tactics that tie a colleague’s contractual rights or outcomes to an individual worker’s consent; and (10) the opaque weaponization of internal performance and attendance policies. Section 4 of this report details these and other patterns, totaling 15 categories in all, each supported by concrete case evidence.

Country: Malaysia

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Call for an Urgent Justice Mechanism for Repatriated Migrant Workers

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A Whistleblowing and Investigative Report on Human Rights Violations Against Japanese Workers in Malaysia’s BPO Industry

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